Root Cause Analysis: The Core of Problem Solving and Corrective Action by Duke Okes

Author:Duke Okes [Okes, Duke]
Language: eng
Format: mobi, pdf
Tags: root cause analysis, problem solving
Publisher: ASQ Quality Press
Published: 2009-03-10T04:00:00+00:00

Records

In most organizations many types of records are maintained, manually and computerized, which document activities and/or results of activities. One of the reasons for such records is to provide evidence of what occurred, which can obviously be of tremendous value in root cause analysis.

Again, knowing specifically what one is looking for in advance will save time during the records review. For example, what causes are being evaluated and how would they show up in the records? Some of the data may be text and some may be numbers, but as with other data one should take care not to assume that they are necessarily accurate. Instead, look for ways to confirm the data when possible.

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